1.1 The supply of goods by Yachting Sunnies is governed under the Sale of Goods Act 1979 as amended by the European Consumer Rights Directive which came into effect on 13th June 2014. In all respects the supply of goods is governed by United Kingdom Law.
1.2 Your order and acceptance of the Terms & Conditions will constitute a legal agreement. Our acceptance of this order and delivery of the goods will form a legal binding contract between Yachting Sunnies.com and you the customer.
1.3 By placing an order with us you accept the Terms & Conditions.
2. Supply of Goods
2.1 We will display all the goods on our website as accurately as possible, taking into account the techniques that apply to web site design, graphical and photographic technology.
2.2 All goods are sold subject to availability. If your sunglasses are not in stock we will back order for you. You will always be notified by email if your item is currently out of stock. You will have the right to cancel your order if you would rather not wait.
2.3 After you place an order you will receive an order acknowledgement email from us. This email acknowledges the fact that we have received an order. It does not constitute a contract between us. Further checks will be carried out by us before we agree to accept your order. Reasons for non acceptance could include but not limited to:
Inability by us to obtain authorisation for your payment.
Ordered item not in stock.
Pricing/description error by us.
2.4 Your order will be accepted and a contract completed between us when we dispatch the goods from our premises to you.
3.1 We reserve the right to alter our pricing at any time and without notice. The price you pay for an item is the price displayed at the time or ordering. An exception to this is a pricing error by us. If this happens, you will be notified accordingly and given the opportunity to accept the correct price or cancel your order.
3.2 All prices displayed on our website are in GB Pounds Sterling and inclusive of UK VAT at the current rate.
4. Payment and Credit Card Security
4.1 You can make payment to us through our website, via telephone or fax. We accept credit cards approved by WorldPay as shown. We take payment from your credit card at the time of order once we have checked your card details.
4.2 We accept payment using WorldPay. Please follow the instructions on our website during the payment process.
4.3 We take security of your credit card data very seriously. All transactions through the website are conducted using industry standard encryption.
4.4 We also accept payment by cheque and postal order. Goods paid for by cheque will be despatched to you once your cheque has cleared and the funds have been deposited in our bank account.
5.1 Our delivery charges are displayed to you at the time of ordering and are included in the total cost of your order.
5.2 You should expect to receive your goods within 3 to 7 working days of placing your order. We make every effort to deliver goods within this timescale. However, delays occur occasionally due to unforeseen circumstances. We cannot accept liability for any delay or failure to deliver the items within this estimated timeframe.
5.3 You must examine the goods upon delivery. If there are any missing items or sign of damage then this must be identified to the delivery personnel and noted on their delivery consignment note. Additionally, any missing or damaged items must be notified to us within 3 working days of receipt. Failure to follow this procedure may result in claims not being accepted after the item has been signed for.
5.4 Our delivery agent will supply to us proof of delivery. You agree that this is sufficient confirmation to verify that you have received the goods.
5.5 It is the obligation of the customer to provide the correct delivery address details when placing the order.
6. Right to Cancel
6.1 In accordance with the Consumer Protection (Distance Selling) Regulations 2000 as amended by the new Consumer Rights Directive you have the right to cancel your contract either before or up to 14 working days after the goods have been delivered to you. You must inform us in writing by email, letter or fax of your intention to cancel.
6.2 You should take due care of the product whilst it is in your possession. It is your responsibility to arrange for return of the product to our premises.
6.3 We will inspect the product upon return to us. It must be complete and in a saleable condition. The product must not have been used. If you have opened the package to examine the product you must have done so without damaging or marking the product or packaging. It should be returned with the original box, packaging and accessories received with it.
6.4 Once we are satisfied with the returned product we will refund your money within 30 days less the initial postage and packaging cost.
7. Faulty Goods
7.1 The below section is for guidance only. Wherever possible we will cater for your individual circumstances.
7.2 All goods are covered by the manufacturer's warranty subject to the terms and conditions of that warranty. If your product develops a fault within 12 months of delivery from us you are permitted to make a warranty claim. You should inform us accordingly and arrange for return of the product to our premises.
7.3 We will test the product and if we find it to be faulty we will arrange for it to be repaired and returned to you, free of charge. If we are unable to repair the product then we will offer you an identical exchange (subject to availability), alternative product or refund.
8. Miscellaneous Provisions
8.1 Please quote your order number in all correspondence. If you contact us by email then please include the order number in the "Subject" part of the email message.
12 Widewell Road